Frequently Asked
Questions

KYC stands for Know Your Customer — it is a standard identity verification process required by Philippine gaming regulations and anti-money laundering laws. 1jili requires KYC to confirm that you are who you say you are, that you meet the 21+ age requirement, and that your account is protected from unauthorized access. To complete KYC, you will need to submit a valid government-issued ID (such as a Philippine passport, SSS ID, PhilHealth ID, or driver's license) and a selfie holding your ID. Most KYC verifications on 1jili are processed within 24 hours.

No. Each player is permitted to hold only one 1jili account. Creating multiple accounts — whether using different email addresses, mobile numbers, or payment methods — is strictly prohibited and constitutes a violation of 1jili's Terms & Conditions. If duplicate accounts are detected, all associated accounts may be suspended and any pending bonuses or winnings forfeited. If you have accidentally created a duplicate account, contact our support team at [email protected] immediately to resolve the issue.

If you have forgotten your password, go to the 1jili Login page and click "Forgot Password." Enter your registered email address or mobile number and you will receive a password reset link or OTP. Follow the instructions to set a new password. For security, choose a strong password that is at least 8 characters long and includes a mix of letters, numbers, and symbols. If you are still unable to access your account, contact our support team for manual verification.

You can update certain account details — such as your email address, mobile number, or linked payment method — from the Account Settings section after logging in. However, changes to your legal name or date of birth require manual review by our compliance team, as these are tied to your KYC verification. To request a name or date of birth correction, email [email protected] with a copy of your valid government ID showing the correct information.

1jili supports a wide range of Philippine payment channels to make depositing as convenient as possible for Filipino players. Currently accepted deposit methods include:

• GCash — the most popular e-wallet in the Philippines, instant processing
• PayMaya (Maya) — fast and widely used across Metro Manila and provincial areas
• BPI Online Banking — Bank of the Philippine Islands direct transfer
• BDO Online Banking — Banco de Oro direct transfer
• Metrobank Online — Metrobank direct transfer
• Other local bank transfers — additional banks may be available depending on your account tier

All deposits are processed in Philippine Peso (PHP / ₱). No foreign currency conversion fees apply for local transactions.

The minimum deposit on 1jili varies slightly by payment method, but generally starts at ₱100 for GCash and PayMaya deposits. Bank transfer minimums may be slightly higher depending on the bank's own transfer limits. There is no maximum deposit limit set by 1jili itself, though your chosen payment provider may impose their own daily transaction caps — for example, GCash has a standard daily send limit that applies to all transactions.

GCash and PayMaya deposits are typically credited to your 1jili account within seconds to a few minutes of completing the transaction. Bank transfers (BPI, BDO, Metrobank) may take 15 minutes to 2 hours during business hours, and up to the next business day if made on weekends or Philippine public holidays. If your deposit has not appeared after the expected timeframe, check your payment app or bank statement to confirm the transaction was successful, then contact our support team with your transaction reference number.

1jili does not charge any fees on deposits made to your account. However, your payment provider (GCash, your bank, etc.) may apply their own service charges or transfer fees depending on your account type and the transaction amount. We recommend checking your e-wallet or bank's fee schedule before making a deposit. Any fees charged by third-party payment providers are outside 1jili's control and are not refundable by us.

To withdraw your winnings, log in to your 1jili account and navigate to the Cashier section. Select "Withdraw," choose your preferred payout method (GCash, PayMaya, or bank transfer), enter the amount you wish to withdraw, and confirm the request. Make sure your KYC verification is complete before requesting a withdrawal — unverified accounts cannot process payouts. Your withdrawal will be sent to the same payment method you used for your most recent deposit, as a security measure.

Withdrawal processing times on 1jili depend on your chosen payout method:

• GCash / PayMaya: Usually processed within 15 minutes to 2 hours after approval
• BPI / BDO / Metrobank: Typically 1 to 3 business days depending on your bank's processing schedule

Withdrawals submitted on weekends or Philippine public holidays may experience slight delays as bank processing is limited on those days. 1jili's internal review of withdrawal requests is typically completed within 1–4 hours during normal operating hours.

The minimum withdrawal amount on 1jili is ₱200. Maximum withdrawal limits vary by account tier and verification status — fully verified accounts enjoy higher daily withdrawal limits. If you need to withdraw a large amount, it may be processed in multiple transactions across consecutive days depending on your account tier. Contact our support team at [email protected] if you need to discuss high-value withdrawal arrangements.

Withdrawal requests on 1jili may be declined for several reasons:

• Your KYC verification is incomplete or documents are pending review
• You have an active bonus with wagering requirements that have not yet been met
• The withdrawal amount is below the minimum threshold of ₱200
• Your account has been flagged for a security review
• The payment details you entered do not match your registered account information

If your withdrawal was declined and you are unsure why, please contact our support team with your transaction reference number for a full explanation.

1jili offers a welcome bonus for newly registered and verified players. The specific bonus amount and structure may vary depending on current promotions — check the Promotions section of your 1jili account after registering for the latest offer. Welcome bonuses typically require a qualifying first deposit and come with wagering requirements that must be met before any bonus-derived winnings can be withdrawn. Always read the full bonus terms before claiming any offer.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you must place a total of ₱10,000 in qualifying bets before the bonus funds convert to withdrawable cash. Not all games contribute equally to wagering requirements — slots typically contribute 100%, while table games like baccarat or roulette may contribute less. Check the specific bonus terms in your 1jili account for exact contribution rates.

Yes. Beyond the welcome bonus, 1jili regularly runs reload bonuses, cashback promotions, free spin offers, and seasonal campaigns tied to Philippine events and holidays. Long-term players may also be eligible for VIP or loyalty program benefits, which can include higher withdrawal limits, dedicated account managers, and exclusive bonus offers. Check the Promotions tab in your 1jili account regularly to stay up to date with the latest deals available to Filipino players.

1jili offers a comprehensive library of online casino games designed to suit every type of Filipino player. The platform includes:

• Slots — hundreds of video slot titles with varying themes, paylines, and jackpot sizes
• Live Casino — real-time tables including baccarat, roulette, blackjack, and dragon tiger with live dealers
• Bingo — classic and themed bingo rooms with multiple card options and chat features
• Tongits Go — the beloved Filipino card game, available in both casual and competitive formats
• Sports Betting — covering PBA, NBA, UFC, boxing, football, and more including local sabong events
• Fishing Games — arcade-style shooting games popular among Filipino casual gamers

New games are added regularly. Browse the full catalog in the 1jili Casino section.

Yes — 1jili is fully optimized for mobile play. The platform works seamlessly on Android and iOS devices through your mobile browser without requiring a separate app download. Simply visit 1jili.club on your phone's browser, log in, and all games are available in a mobile-friendly layout. For the best experience, use a stable internet connection — whether on WiFi or a reliable mobile data connection from Globe, Smart, or DITO.

All games on 1jili use certified Random Number Generator (RNG) technology to ensure that every spin, card draw, and dice roll is completely random and independent of previous results. Our slot and table game providers are subject to regular third-party audits to verify the integrity and fairness of their RNG systems. Live casino games use physical cards, wheels, and dice operated by trained dealers in real time, providing an additional layer of transparency. 1jili is committed to offering a fair gaming environment for all Filipino players.

Tongits Go on 1jili follows the classic Filipino card game rules that most players from Manila to Davao already know. The objective is to form valid card combinations (sets and runs) and reduce your hand's point value. To play, log in to your 1jili account, navigate to the Tongits Go section, choose a table that suits your preferred stake level, and join a game. Detailed in-game rules and a tutorial are available within the game interface for new players who want a refresher.

Yes. 1jili uses industry-standard SSL (Secure Socket Layer) encryption across the entire platform to protect all data transmitted between your device and our servers. Your personal information, payment details, and gaming activity are stored securely and are never sold to third parties. Our privacy practices are outlined in full in the Privacy Policy. We also conduct regular security audits and employ fraud detection systems to protect player accounts from unauthorized access.

Two-factor authentication adds an extra layer of security to your 1jili account by requiring a one-time PIN (OTP) sent to your registered mobile number or email every time you log in from a new device. To enable 2FA, go to Account Settings > Security after logging in and toggle on the two-factor authentication option. We strongly recommend enabling 2FA — especially if you use GCash or bank transfers for transactions, as it significantly reduces the risk of unauthorized account access.

If you believe your 1jili account has been accessed without your permission, take these steps immediately:

• Change your password right away via the Login page using the "Forgot Password" option
• Contact our support team at [email protected] to report the incident and request a temporary account freeze
• Review your recent transaction history for any unauthorized deposits or withdrawals
• Change the password of your linked GCash or email account as well, in case those were also compromised

Our security team will investigate and respond within 24 hours. Never share your 1jili password or OTP with anyone — our staff will never ask for these details.

1jili provides a full suite of responsible gaming tools to help players stay in control of their gaming activity:

• Deposit Limits — set daily, weekly, or monthly deposit caps to control your spending
• Session Time Limits — receive automatic alerts or forced logouts after a set gaming duration
• Loss Limits — cap the maximum amount you can lose within a defined period
• Cooling-Off Period — take a short break of 24 hours to 30 days without fully closing your account
• Self-Exclusion — voluntarily block access to your account for 6 months, 1 year, 3 years, or permanently
• Reality Checks — periodic pop-up reminders showing how long you have been playing and how much you have spent

All tools are accessible from Account Settings > Responsible Gaming after logging in.

To activate self-exclusion on 1jili, log in to your account and go to Account Settings > Responsible Gaming > Self-Exclusion. Choose your preferred exclusion period — 6 months, 1 year, 3 years, or permanent — and confirm your selection. Your account will be immediately suspended for the chosen duration. During this period, you will not be able to log in, deposit, or place bets on 1jili. If you need help activating self-exclusion or prefer to do it through our support team, email [email protected] and we will process it for you promptly.

The minimum age to register and play on 1jili is 21 years old, in accordance with Philippine gaming regulations governing casino-style online gambling. This age restriction is strictly enforced through our KYC verification process, which requires all players to submit a valid government-issued ID confirming their date of birth. Any account found to belong to a player under 21 will be immediately closed and any funds returned to the payment source. We take our responsibility to prevent underage gambling very seriously.

If you are concerned about your gambling habits, help is available in the Philippines:

• 1jili Responsible Gaming Team — contact us at [email protected] for immediate account protection assistance
• PAGCOR — the Philippine Amusement and Gaming Corporation provides responsible gaming resources and the national self-exclusion registry
• Gamblers Anonymous Philippines — free, confidential peer support meetings in Metro Manila, Cebu, Davao, and other cities
• Philippine Mental Health Association (PMHA) — professional counseling services available across the country
• DOH-accredited mental health centers — available in major cities including Quezon City, Makati, and Cebu City

For more detailed guidance, visit our dedicated Responsible Gaming page.